In this post, we covered how to resolve connectivity issues with your TCP Smart Plug and other related issues. And if you’re also looking to set up your TCP Smart Plug with its app (TCP Smart) but not sure how to do that, keep reading.
Now let’s head right into it!
How to Troubleshoot Wi-Fi Connection Issues with TCP Smart Plug
So let’s look at some reasons your TCP Smart Plug won’t connect to Wi-Fi and how to fix the problem.
1. Power Issues
The first thing to do when your TCP Smart Plug refuses to connect to your Wi-Fi network is to check if the outlet it is plugged in has power. That is, you need to ensure that the plug is plugged into a working outlet and has received power.
More so, the plug should blink rapidly to show it’s ready to connect to a Wi-Fi network. If your TCP plug isn’t blinking blue rapidly, press and hold the Power button for about 5 seconds or so. Release the button when you notice the LED indicator light blinks rapidly.
Now your plug is in setup mode. Return to the TCP Smart app and try to connect again.
But if your Smart Plug doesn’t have power issues—that is, it’s on and the indicator light blinks rapidly, but still won’t connect to Wi-Fi, then continue to the next troubleshooting step.
2. Check Your Wi-Fi Network Bandwidth
TCP Smart Plug will only connect to a 2.4 GHz Wi-Fi network bandwidth. What this means is, the Smart Plug does not support a 5 GHz Wi-Fi network bandwidth.
So check your phone’s Wi-Fi settings or router and ensure your Wi-Fi network is set to a 2.4 GHz band.
More so, make sure your smartphone is connected to the same Wi-Fi network you want to connect your Smart Plug to.
See the next step if the problem persists.
3. Check Your Wi-Fi Network Signal
Your Smart Plug will have a hard time finding/connecting to your home Wi-Fi network if the signal strength is weak. You can check the network bar to see if it’s low. Also, try to open a webpage on your phone to see if it opens fast as usual. If not, then your network might be the obstacle here.
You can try improving your network signal strength by moving your router closer to your smart plug. Also, you may find an elevated position to place your router or look for where it won’t be obstructed by walls or glass.
Still won’t connect? See the next step.
4. Too Many Connected Devices
Depending on the router you’re using, you may be able to connect about 100 smart devices. And if you’ve connected the maximum number of devices, your router won’t accept another device. So check to see if you’ve reached the limit and disconnect some devices.
More so, when your Wi-Fi network is congested, your TCP Smart Plug may have a hard time connecting to it. Check your Wi-Fi settings on the router to see the number of connected devices and disconnect some to make room for the Smart Plug.
If you’re not sure how to check the number of connected devices, refer to your user manual.
5. Factory Reset Your TCP Smart Plug
If you’re still having difficulties connecting your TCP Smart Plug to Wi-Fi after trying the above troubleshooting steps, then perform a factory reset to fix any bug causing connection issues.
Yes, resetting the plug is a go-to solution for several problems, including Wi-Fi connectivity issues. So go ahead and reset the plug to see if it fixes the problem.
To reset your TCP Smart Plug, press and hold the power button for over 5 seconds until the LED indicator blinks blue rapidly. The rapid flashes show that the plug is reset and now ready to connect to a Wi-Fi network.
Try to connect to Wi-Fi again and ensure your Wi-Fi password is correct.
Not sure how to connect/set up your TCP Smart Plug with the TCP Smart App? See how to do that below.
How to Set Up Your TCP Smart Plug
- Download the TCP Smart App from Google Play Store or Apple App Store—depending on the device you’re using.
- Plug in your TCP Smart Plug into a working socket and then press and hold the Power button until it blinks blue rapidly.
- Open the TCP App on your phone and Sign Up or Sign In if you already have an existing TCP Smart account. Next, tap the Plus symbol (+) in the top right-hand corner and select Smart Plug from the menu.
- The app will prompt you to confirm that the indicator light on your plug is blinking rapidly. Check and tap “Confirm indicator rapidly blinks“.
- Enter your Wi-Fi password. Make sure your Wi-Fi is on a 2.4 GHz band. Next, tap OK and wait for the app to connect to your Plug—it takes a few seconds.
- Rename your device and then tap Complete.
And that’s all about setting up your TCP Smart Plug with its app. You can now control devices plugged into the Plug via the app on your phone—from miles away.
Does TCP Smart Plug work with Alexa?
Yes. TCP Smart Plug works with Alexa, and you can easily link it to Alexa via the Smart Life App. That is, assuming you set up your TCP Smart Plug with the Smart Life App, you can easily link it to Alexa through the Smart Life App.
Does TCP Smart Plug work with Google Home?
Yes, the Plug is compatible with Google Home for voice assistant. You pair it to Alexa via the TCP Smart App or Smart Life App.
As with most Smart Plugs, you may encounter difficulties connecting your TCP Smart Plug to Wi-Fi. But you should be able to fix the issue with the above troubleshooting steps.
As you can see, there may be different reasons behind the Wi-Fi connection issues. So ensure you try all the troubleshooting steps.
If your TCP smart plug also shows offline in the app—the troubleshooting tips above should help you fix the problem as well.