Your Vivint Outdoor Camera may sometimes disconnect from Wi-Fi and show offline in the app. This usually happens because of interruptions on your Wi-Fi/internet, and your camera may reconnect by itself in a few seconds/minutes.
If your Vivint Outdoor Camera doesn’t come back online after some time, you may have to troubleshoot it yourself. Keep reading to see how to get your camera back online.
In short, if your Vivint Outdoor Camera is offline, check the power outlet and make sure the device has power. Next, reboot your router and the camera. This should resolve the problem.
Keep reading for a step-by-step guide on how to go about this issue.
1. Check that Your Camera Has Power
If your Vivint Outdoor Camera falls offline and doesn’t reconnect after a few minutes, the first place to look is the power source. The device needs to be powered on to stay connected to your Wi-Fi.
Check the power outlet where the camera is plugged in and ensure it’s working. If you suspect that the power outlet is faulty, switch to another power outlet.
If your camera has received power and still shows offline in the app, continue to the next step.
2. Power Cycle Your Camera
Another way to go about this issue is to power cycle your camera. This usually helps to refresh the device and rid minor errors obstructing the connection.
To power cycle your Vivint Outdoor Camera, unplug the power cord from the outlet. Then wait 20-30 seconds and plug it back in.
If your camera is connected to a hub, unplug the Ethernet cable from the hub. Then wait 30 seconds and plug it back in.
Your camera should reconnect automatically and come back online after this. But if not, see the next step.
3. Reboot Your Panel
Rebooting your Vivint panel may help get your camera back online.
Follow the steps below to reboot your Vivint panel:
- Enter your PIN to disarm the system.
- On the home screen, tap the menu icon (three dots) in the bottom right-hand corner.
- Under SMART HOME SETTINGS, tap Devices and enter your PIN.
- Tap Displays. Next, tap the panel to be rebooted.
- Now, tap Reboot, then tap Yes to confirm the action.
Your Vivint panel will reboot. Next, wait to see if your Outdoor Camera will reconnect and come back online. If not, continue to the next step.
4. Inspect Your Wi-Fi
Your Vivint Outdoor Camera will go offline if it’s not connected to Wi-Fi or if the Wi-Fi has no internet access.
So, another way to resolve this issue is to troubleshoot your Wi-Fi. Start by rebooting your router—unplug it from its power outlet and plug it back in.
Next, check the distance between your router and the camera. If it’s above 30ft, try bringing the router closer. The camera may not receive enough Wi-Fi signals to stay connected if the router is too far from it.
More so, confirm that your internet is working. Try to open some web pages on your phone’s browser connected to the same Wi-Fi. If it doesn’t open the web pages faster or opens slowly, your internet might be poor. Contact your ISP.
5. Make Sure Your Phone and the Camera Are On the Same Network
Your Vivint Outdoor Camera may fall offline if you change the Wi-Fi on your phone (where the Vivint app is installed).
Ensure that your phone and the camera are on the same Wi-Fi.
More so, if you’ve changed your Wi-Fi password recently, you’ll need to enter the new password in the Vivint app to reconnect your outdoor camera.
6. Update Your Vivint App
You may experience connectivity issues with your Vivint Outdoor Camera if your app is not up-to-date.
Check your app store to see if the Vivint app needs to be updated. If so, get it updated.
Rebooting the camera, router, and your Vivint panel should fix the offline issues. However, if the problem persists, try other troubleshooting steps.
If everything fails, contact Vivint Support and report the issue.
You may also like to see how to troubleshoot connectivity problems in a Vivint Doorbell and Thermostat.