Wemo Smart Plug Not Connecting: How to Fix
The Wemo Smart Plug works fine. But as with most smart devices, you may sometimes experience difficulties getting it to connect to your home Wi-Fi.
If that sounds like the problem you have with your Wemo Smart Plug, then keep reading as I’ll show you what you can do to fix it. Let’s get right into it!
Here’s what to do if your Wemo Smart Plug won’t connect to Wi-Fi:
Unplug the device from the wall socket and plug it back in. Next, restart your router, then return to your Wemo app and try connecting it again.
This should fix the Wi-Fi connection issue with your Wemo Smart Plug. But if not, keep reading for more troubleshooting tips.
Troubleshooting Connectivity Issues with Wemo Smart Plug
So here are other troubleshooting tips to try if your Wemo Smart Plug still refuses to connect to Wi-Fi:
1. Check Your Router’s Frequency and Limit
Your router needs to run on the 2.4GHz frequency for your Wemo plug to connect to it. In other words, the Wemo Smart Plug doesn’t support the 5GHz frequency, so you need to set your router on the 2.4GHz Wi-Fi frequency for the connection to work.
If you have a dual-band router, check your Wi-Fi settings and ensure you change it to the supported frequency (2.4GHz).
More so, check whether your router has a predefined number of devices that can connect to it simultaneously. If so, check if you have reached the limit and try disconnecting some devices.
Also, make sure your Wi-Fi is not hidden. Check your router’s settings and set the Wi-Fi to ‘Broadcast’ or ‘Not Hidden’.
Next, try connecting it to your home Wi-Fi again to see if it works. If not, continue to the next step.
2. Improve Wi-Fi Signal Strength
Weak Wi-Fi signal strength is another likely cause of connectivity issues. And this usually happens if your plug is located too far from the router.
You can fix this by moving your plug closer to the router, upgrading the router, or getting a Wi-Fi extender to boost your Wi-Fi network.
Ideally, you should first check if the Wi-Fi network bars on your phone are up to two. If not, it is safe to say your Wi-Fi signal strength is weak.
So, improve your Wi-Fi signal strength and try to connect your plug again. If it’s still not working, see the next troubleshooting step.
3. Check Your Wi-Fi Name and Password
At some point (during the setup), you’ll need to enter your Wi-Fi password to enable the connection. And the connection won’t work if your Wi-Fi password is incorrect.
Double-check to ensure that you’re entering the correct password. If you’ve forgotten your password, reset your router and set a new password.
More so, ensure your Wi-Fi name and password don’t contain any Chinese characters. For some reason, Wemo devices don’t connect to a Wi-Fi network that contains Chinese characters.
If that’s the case, change your Wi-Fi name and password or reset your router completely and then set a new name and password.
4. Update Your Wemo App
Not using the current version of the Wemo app is another possible cause of connection issues with your Wemo Plug.
Depending on your phone, go over to Google Play Store or Apple App Store to see if there are new updates to the Wemo app. If so, get your app updated, and then try to connect your plug again.
More so, ensure you’re not using a third-party app like Smart Life/Tuya, as Wemo Smart Plug may not work with it correctly. You should only use the latest version of the Wemo app.
5. Perform a Factory Reset
If none of the fixes above help, the next thing you want to do is perform a factory reset on your Wemo Smart Plug. This usually helps to fix minor issues, including bugs obstructing the Wi-Fi connection. But be sure every other thing is in shape—such as using the right Wi-Fi frequency and improving your Wi-Fi signal strength.
That said, here’s how to reset your Wemo Smart Plug:
- Unplug the plug from the wall outlet.
- Press and hold the power button.
- While still holding the power button, plug your Wemo plug back into the outlet.
- Wait until the LED indicator flashes white light rapidly before releasing the power button.
Now your plug is reset, and that should solve the Wi-Fi connection issue. So, return to the app and try setting it up again.
If the problem persists, contact Wemo (Belkin) Customer Support for help
Related Questions
Wemo Smart Plug keeps disconnecting; what do I do?
Your plug needs strong Wi-Fi signals to connect and maintain the connection to your router. If it keeps disconnecting, chances are your Wi-Fi signal is weak.
Try to move your plug closer to the router or use a Wi-Fi extender to improve your Wi-Fi signal reach/strength. You should have at least two bars of Wi-Fi network on your phone for your plug to maintain an uninterrupted connection.
More so, check that your router isn’t switching frequency automatically. Wemo Smart Plug and other devices only connect to the 2.4GHz Wi-Fi frequency, so it will lose connection if your router changes the frequency to 5GHz.
Check and ensure your router runs on the 2.4GHz frequency only.
Wemo Smart Plug unresponsive; what do I do?
If your Wemo Mini Plug is unresponsive to the app, you can fix this by rebooting the plug. Simply unplug it from the power outlet, wait 5 seconds, and plug it back in.
That’s all you need to do to reboot the Wemo Smart Plug—and this should fix the unresponsive issue.
How do I change the Wi-Fi on my Wemo Smart Plug?
To change the Wi-Fi on your Wemo Smart Plug, perform a factory reset on the device and then set it up again with the new Wi-Fi.
Note that there’s no straightforward way to change Wi-Fi through the app other than resetting the plug and setting it up again.
Does Wemo Smart Plug work with Alexa?
Yes. Wemo Smart Plug works with Alexa, so you can set up the plug with Alexa and then control it hands-free via Alexa.
Does Wemo Smart Plug work with Google Home?
Like Alexa, you can also set up Wemo Smart Plug with Google Home for hands-free control.
You may also like to see how to troubleshoot problems with Wemo Smart Switch not detected by the Wemo app and Alexa app.