Wyze Bulb Not Connecting? (How to Troubleshoot)
Have you almost finished setting up your Wyze bulb but you can’t get the device to connect to your home Wi-Fi? If so, you want to keep reading as this article contains some handy tips to help you fix the issue.
But first, here are some reasons your Wyze bulb isn’t connecting to your home:
- Your phone’s mobile data is interfering with the setup process.
- Your Wi-Fi router is not set to a 2.4GHz network.
- The app/firmware requires an update.
- The bulb is malfunctioning—may require power cycling/factory reset.
Now, let’s see how you can resolve these issues.
How to Troubleshoot Connection Issues in Your Wyze Bulb During Setup
So here are some troubleshooting tips to try if your Wyze bulb won’t connect to Wi-Fi:
1. Turn off Your Phone’s Mobile Data
When setting up your Wyze bulb, the Wyze app first connects to the bulb’s Wi-Fi network before connecting to your Wi-Fi router. Since the Wyze bulb Wi-Fi network has no internet connection during setup, your Wyze app may try to reconnect to your phone’s mobile data.
This may obstruct the setup process because the app needs to establish a connection with the bulb’s Wi-Fi network to successfully complete the installation. To resolve this issue, switch off your phone’s cellular data.
Now try to set up your bulb again to see if it works. If the problem persists, continue to the next step.
2. Switch to a 2.4GHz Wi-Fi network
Wyze bulbs only support the 2.4GHz Wi-Fi network. If your Wyze app is not set to a 2.4GHz network, the bulb won’t connect to your home Wi-Fi network.
There are 2 main Wi-Fi bands: 2.4GHz and 5GHz Wi-Fi. Since most routers can connect to both networks, they may switch between the two Wi-Fi bands depending on the signal strength of the networks.
That said, your router will only switch automatically to a 2.4GHz network band if it produces a stronger signal than the 5GHz network. Unfortunately, this rarely happens. So, you have to manually change your router’s Wi-Fi network if you want to complete your Wyze Bulb setup process on time.
Go over to your router and set it to run on the 2.4GHz frequency only. If you’re not sure how to do this, refer to your router’s user manual for instructions or try googling your router’s model for guidelines.
3. Allow Your Wyze App to Connect to the Wyze Bulb Without an Internet Connection
Remember we said you have to switch off your phone’s cellular data for the Wyze app to continue the setup process?
If you use an Android phone, the Wyze app will send you an alert saying, “This network doesn’t have access to the internet.” If you want to go on with the Wyze Bulb setup process, you must accept this alert.
The Wyze app may send you this notification several times. Tap on the notification every time it appears to keep the app connected to your Wyze bulb’s network. If the alert appears too often, forget the bulb’s Wi-Fi network in your phone settings. Then, reconnect to your Wyze bulb’s Wi-Fi network to restart the Wi-Fi connection process.
4. Allow the Wyze App to Access Your Location on Phone
Your Wyze bulb may still fail to connect to your Wi-Fi even after switching to a 2.4GHz network. Several iPhone users experience this problem because the Wyze app needs to detect your location before the Wyze bulb can connect to your Wi-Fi.
So, if you are still experiencing Wi-Fi connectivity issues while setting up your bulb, you need to allow the Wyze app to access your location.
Here’s how to enable the Wyze app to view your location on your iPhone:
- Click on Settings.
- Select Privacy. Then tap Location Services. The system will provide a list of all the apps on your phone.
- Search for the Wyze app on the list.
- Now, click on “While Using” or “Always” to allow the app to view your location.
5. Update the App and Device’s Firmware
If you’re still not able to connect your Wyze bulb to Wi-Fi, check whether the Wyze app or bulb’s firmware requires an update. Using an outdated version of the app or firmware may cause some malfunctions, such as connectivity problems.
First, go to Google Play Store (if you use an Android device) or Apple App Store (if you use an iOS device). Search for Wyze using the search bar and click on “Wyze” from the search results. If there are new updates, you should see “update” beside the Wyze app. Click on “update” to update the app.
Next, check whether the Wyze bulb firmware version requires an update. Here is how to do this:
- Open the Wyze app and tap Wyze Bulb.
- Tap Settings, then tap Device.
- Tap Info and then tap Firmware Version. From here, you’ll see whether you have the current firmware version. If not, tap update to upgrade the firmware.
Now try connecting your bulb again to see if the issue is fixed. If it’s still not working, proceed to the next step.
6. Reset Your Wyze Bulb
As with most smart devices, performing a factory reset usually helps to fix some unseen glitches. So if your Wyze bulb still won’t connect to Wi-Fi, try performing a factory reset.
Here is how to reset your Wyze bulb:
- Locate the switch that controls your Wyze bulb.
- Turn the switch on and off three times in a row. The bulb will start pulsing slowly after a few seconds and this shows it’s reset.
Now set up the bulb again.
That’s how to reset your Wyze bulb and this should fix the Wi-Fi connection issues.
So that’s how to troubleshoot Wi-Fi connection issues in your Wyze light bulb.
To recap, you can use the following tips to troubleshoot Wi-Fi connection issues in your Wyze bulb:
- Ensure your phone’s mobile data is turned off.
- Switch to a 2.4GHz Wi-Fi network.
- Permit the Wyze app to connect to your Wyze bulb without an internet connection.
- Enable the Wyze app to access your location on your iPhone.
- Contact Wyze Support if you still can’t connect your Wyze bulb to your Wi-Fi network after trying all these tips.
You may also like to see how to troubleshoot Wi-Fi connection issues in Wyze Outdoor Camera and Doorbell.