Your Wyze doorbell used to work fine. But now, it keeps disconnecting from your Wi-Fi. Although this doesn’t prevent the doorbell from chiming, you still want to be able to know who is at your door before you open it.
Does this sound like you? Then, keep reading as we are going to show you how to troubleshoot your Wyze Doorbell when it goes offline.
But first, you need to know why your Wyze doorbell keeps disconnecting from your Wi-Fi.
Here are some of the reasons your Wyze doorbell may be losing its Wi-Fi connection at random times:
- Your Wyze app is outdated.
- Your Wi-Fi connection is faulty.
- The doorbell is malfunctioning.
Now, let’s look at how you can go about this issue.
How to Troubleshoot Wyze Doorbell Offline Issues
So here are some troubleshooting tips to help you get your Wyze Doorbell back online:
1. Update your Wyze App
Old Wyze app versions may contain bugs that may prevent your doorbell from establishing a stable connection with your Wi-Fi router. To resolve this issue, you may need to upgrade your Wyze app to the latest version.
Follow these steps to update your Wyze app:
- If you use an Android phone, go to the Google Play Store to download the newest version of your Wyze app. iPhone users can find the app on the Apple Store.
- Enter “Wyze” in the search box.
- The system will take you to the Wyze app page.
- Click on the Update button. Google will display the Update button if you don’t have the latest Wyze app version on your phone. If you can’t find the Update button on the Wyze app page, you are probably using the latest Wyze app version.
If your Wyze doorbell still shows offline after updating the app, continue to the next step.
2. Power Cycle Your Wyze Doorbell
Your Wyze Doorbell may keep losing its connection because of a faulty Wi-Fi connection. Power cycling your doorbell will give the device a fresh chance to connect to the router and possibly gain a strong Wi-Fi signal strength.
Here’s how to power cycle your Wyze Doorbell:
- Move the breaker switch on the doorbell to the ‘off’ position.
- Wait for about 10 seconds.
- Then, move the breaker switch back to the ‘on’ position.
Your Wyze Doorbell will now reconnect to your Wi-Fi.
If this doesn’t help, see the next step.
3. Reboot Your Wi-Fi Network
If your Wyze Doorbell still cannot connect to your Wi-Fi network after you’ve power cycled it, the fault might be with the Wi-Fi network itself. In this case, you may need to reboot your network to help your Wyze Doorbell regain its connection.
Power cycling your router may clear any congestion in your Wi-Fi network that may be preventing your Wyze doorbell from connecting to it.
Use this guide to reboot your Wi-Fi network:
- Unplug your router from its power source.
- Then, wait for 10 seconds.
- Now, plug the router back in.
Is your doorbell connection now restored? Awesome! But if not, continue to the next step.
4. Factory Reset Your Wyze Doorbell
If power cycling your doorbell and router doesn’t resolve the connectivity problem, you may factory reset it as a last resort. But before you do a factory reset of the device, submit a log to the Wyze Support Center to inform them of your problem. When you do this, the Support Center may see your log immediately and give you a quick solution to your connectivity issue.
Here’s how to submit the log:
- Open the Wyze app and Select Wyze Doorbell.
- Click on the Settings icon.
- Look for Wyze Support in the menu that appears.
- Select Submit a Log.
- Next, click on Doorbell.
- Finally, choose Connectivity Issues and log a detailed complaint in the comment box.
After logging the complaint, you can also reach out to the Wyze Live Support Center and notify them about your app log.
The Wyze Live Support Center may advise you to factory reset your doorbell.
Take the following steps to restore your Wyze Doorbell’s factory settings:
- Press in the Doorbell. At the same time, push it up to unmount the device from its backplate. This will reveal the setup button.
- Press the setup button on the backplate, and hold it until the status light on the button turns solid yellow.
- Now, release the setup button and wait for the light to start flashing.
- Once the light starts flashing, remount the doorbell on the backplate. Now, you can begin setting it up again.
If you don’t remember how to set up your Wyze doorbell, here are the guidelines:
- Open your Wyze app and select Home.
- Click on the plus (+) sign at the top left of your screen.
- Click on Add Device.
- Click on Cameras and select Wyze Doorbell.
- Tap Next.
- Now, the system will require you to check a box if you have an existing doorbell and a screwdriver for installing the Wyze doorbell. Click on the box to confirm that you have these items.
- Your Wyze app will now display the installation guide. Since you’ve already installed the doorbell, select Next.
- Click on Ready to Connect.
- Activate Your Location settings.
- Your Wyze app will now present a QR code which you must scan with your Wyze doorbell to link the device to the app.
- After scanning the code, check the box beside “I heard QR code scanned”. Then click Next. The system will inform you that the setup is complete.
- Click on Next again. Then, check that the doorbell is displaying a blue light. Now, tap Next.
Now, the system will prompt you to activate Wyze Chime on your doorbell.
And here is how to set up your Wyze Chime:
- Select Add Wyze Chime, then click on Next.
- Plug your chime into a power outlet near your Wyze Doorbell.
- Press the button on the bottom and hold it until a blue light flashes three times.
- Now, click on Finish. You have finished setting up your Wyze doorbell.
Your doorbell should start connecting to your Wi-Fi after you’ve applied these tips. If you still encounter this issue after restoring your Wyze Doorbell, contact Wyze Support for help.