If you’re on this page, my guess is you’re having trouble connecting your Wyze thermostat to your home Wi-Fi. If that guess was correct, you’re on the right page.
In this post, we covered the common factors behind Wi-Fi connectivity issues with a Wyze thermostat. We’ll also walk you through the steps to fix the problem yourself without making that expensive service call. Let’s dive in.
First off, here are some reasons your Wyze thermostat won’t connect to Wi-Fi:
- Your Wi-Fi network band is not compatible with the Wyze thermostat.
- Your Wi-Fi network signal strength is weak.
- You’re running an outdated version of the Wyze app.
- The thermostat is malfunctioning—may require power cycling/factory reset.
With that being said, let’s look at what you can do to fix this.
Wyze Thermostat Won’t Connect to Wi-Fi: How to Troubleshoot
So here are some troubleshooting tips to help you fix Wi-Fi connection issues with your Wyze Thermostat:
1. Reboot Your Router and Thermostat
Rebooting the Wi-Fi router is usually a go-to solution for Wi-Fi connection issues with smart devices. So, if you can’t get your Wyze thermostat to connect to Wi-Fi, the first troubleshooting step to try is rebooting your router.
As mentioned, rebooting your router is a quick way to solve some connection issues, as it clears the device’s cache to ensure smooth performance.
Different routers have different rebooting methods. If your router doesn’t have an auto-reboot process, you can manually reboot it by unplugging it from the power source. Wait for 30-60 seconds and plug it back in.
Next, reboot your thermostat. You can do this by turning the breaker off. Then wait for about 30 seconds and turn it back on.
Now, try connecting your thermostat again to see if it works. If it still doesn’t work, continue to the next step.
2. Ensure Network Compatibility
The Wyze thermostat has a system preference for Wi-Fi network bands. What this means is, the thermostat doesn’t support the 5GHz Wi-Fi band. If your router is operating on this bandwidth, there’s a good chance that is the cause of the connection issues.
You can fix this by switching your Wi-Fi band to 2.4GHz. If you’re not sure how to do this, refer to your user manual or try googling your router’s model for guidelines.
Is your Wyze thermostat now connected to your home Wi-Fi? Awesome! But if not, continue to the next troubleshooting step.
3. Check and Fix Your Network Signal Strength
Another likely cause of Wi-Fi connection problems with your Wyze thermostat is weak Wi-Fi signals. As you probably know, your thermostat requires a strong Wi-Fi network to connect to your router.
If you’re still unable to get it to connect, try testing your Wi-Fi signal strength to see if that’s the cause. A simple way to test your router’s signal strength is to connect it to your mobile device and then check the network bars. If you have below three network bars, your network signal might be weak. Also, try opening a webpage on your phone’s browser to see if it works. If it’s slow to open or won’t open, then it’s safe to say your Wi-Fi signal strength is weak or not working properly.
To fix this, try bringing the router closer to the thermostat. Additionally, you can purchase a Wi-Fi extender to amplify your network’s signal strength. With a Wi-Fi extender, you don’t need to bring the router closer to the thermostat, as the extender will boost the network to cover even Wi-Fi dead zones.
4. Update the Wyze App
Your Wyze thermostat might not have any huge problems as you think. You are probably running an outdated version of the app—and this may cause some niggling issues.
Depending on your device, go over to Google Play Store or Apple App Store to see if there are new updates for the Wyze app. You can quickly find the app by typing “Wyze App” in the search bar. If there are new updates, update the app and launch it.
And if there’s no new update, it means you have the latest version of the app. Try to refresh the app by force quitting it and restarting your phone.
Now try to connect to your router/Wi-Fi again. Continue to the next if the connection problem persists.
5. Factory Reset Your Wyze Thermostat
If none of the above fixes help, the next thing you want to do is reset your thermostat. Yes, this usually helps to fix incorrect settings/bugs obstructing the connection.
To reset your Wyze thermostat, locate the control wheel of the thermostat, then long-press it for about 10 seconds. This will reset your Wyze thermostat.
Note that this action will permanently erase all your previous settings. You may want to write down your temperature settings, so you can easily program the thermostat afterward. And ensure you set up your thermostat just as you did when you first installed it.
As you can see, there may be several reasons behind the failed connection prompt on your Wyze thermostat. But you can fix this yourself as long you follow the troubleshooting steps in this post correctly.
To recap, if your Wyze thermostat won’t connect to Wi-Fi, first reboot your router and the thermostat. If that doesn’t help, check that your router is operating on the 2.4GHz frequency. More so, update the app and then perform a factory reset.
However, if none of the fixes work for you, consider contacting Wyze Customer Support or get an expert to run a check on your thermostat.