Connecting a Geeni smart plug to Wi-Fi usually takes a few minutes. However, the reverse might be the case sometimes—the plug won’t connect to your home Wi-Fi.
Sounds like you? This post contains troubleshooting tips to help you fix your smart plug. Let’s dive in!
First off, here are some reasons your Geeni Smart plug won’t connect to Wi-Fi:
- The plug is not in pairing mode.
- Your router is operating on a 5GHz frequency.
- Your Wi-Fi network signal is poor.
- The plug is faulty.
Now let’s look at what you can do to get your Geeni plug to connect to Wi-Fi.
Geeni Smart Plug Not Connecting to Wi-Fi: How to Troubleshoot
So here are some fixes to try if you’re having trouble connecting your Geeni plug to Wi-Fi:
1. Ensure the Plug is in Pairing Mode
Your Geeni Smart Plug needs to be in pairing mode to connect to your home Wi-Fi. So if you’re not able to get it to connect, first check whether the plug is in pairing mode. If it’s in pairing mode, the indicator light will blink rapidly or slowly.
If the indicator light isn’t blinking, it means the plug isn’t in pairing mode. Press and hold the power button until the indicator light blinks rapidly—to put it in pairing mode.
More so, keep in mind that the Geeni smart plug has two pairing modes (Easy mode and AP mode). If the indicator light is blinking rapidly, the plug is in Easy mode, while the slow blinking light shows the plug is in AP mode. And you need to select the right mode in the app during the setup.
If your plug is now blinking rapidly, return to the app and try to connect it again. Continue to the next step if the problem persists.
2. Check that Your Router is Operating on the 2.4GHz Frequency
Geeni Smart plug only works with the 2.4GHz Wi-Fi frequency. What this means is, you can’t get it to connect to your home Wi-Fi if it’s on the 5GHz frequency.
To fix this, check your router’s settings and switch it to run on the 2.4GHz Wi-Fi band. Next, try connecting your plug again to see if it works.
If it still refuses to connect, see the next troubleshooting step.
3. Test Your Wi-Fi Signal Strength
Another likely cause of the Wi-Fi connection issue with your Geeni smart plug is weak Wi-Fi signals. So try to test your Wi-Fi signal strength to see if it’s strong.
You can test your Wi-Fi signal strength by connecting your smartphone to the Wi-Fi network, then check the network bars. If you have around 1-2 bars, it means your Wi-Fi signal strength is weak. Also, try opening a webpage on your browser. If it takes longer to open or doesn’t open at all, then it’s safe to say your Wi-Fi network signal is poor.
To fix this, restart your router. Next, check whether there are any interferences (such as walls) between your router and plug. If so, try moving your router to another location (closer to the plug).
You may also consider getting a Wi-Fi extender to boost your Wi-Fi network coverage.
If this doesn’t help, see the next step.
4. Check Your Wi-Fi Password
As you can see in the app, you need to enter your Wi-Fi password to authorize the connection. And your Geeni smart plug won’t connect to your home Wi-Fi if you’re entering an incorrect password.
Double-check that you’re entering the correct password. Also, if your Wi-Fi password contains some special symbols, try resetting it and setting a new password.
5. Update the App
Using an outdated version of the Geeni app can also cause connection issues. Check whether they’re new updates to the Geeni app and ensure it’s updated.
More so, using a third-party app (such as the Smart Life app) with Geeni plug may result in connection issues. Ensure you’re using the current version of the Geeni app.
6. Restore Factory Settings
If none of the above fixes help, try performing a factory reset on your Geeni smart plug.
Here’s how to do that:
Press and hold the power button for about three seconds) until the indicator light blinks rapidly. This will reset the plug and put it in pairing mode (Easy mode).
Now try connecting it again to see if it works. If it doesn’t work, press the power button until the plug blinks slowly (AP mode). Now return to the app and select AP mode, then start the setup process again.
This should resolve the Wi-Fi connection problem with your Geeni smart plug. However, if the problem persists, try contacting Geeni Support for help.
Geeni smart plug not connecting to Alexa; what to do?
To fix this, restart your router and force quit the Alexa app. Next, open the Alexa app again and try connecting again.
If it still doesn’t work, unlink Geeni skills from the Alexa app and link it back. Also, check if the apps (Alexa and Geeni app) have new updates and get them updated. This should fix the problem.
How do I change the Wi-Fi on my Geeni smart plug?
A simple way to do this is to perform a factory reset on the plug, then set it up again and connect to the new Wi-Fi.