Yale Wi-Fi Bridge Keeps Disconnecting? (How to Troubleshoot)

ByNelson Morgan Troubleshooting

If your Yale Wi-Fi Bridge keeps losing connection and you’re not sure what to do, keep reading.

In this post, we explain the reasons behind this problem and troubleshoot. Let’s get started.

Yale Wi-Fi Bridge Keeps Disconnecting

If your Yale Wi-Fi Bridge keeps disconnecting from Wi-Fi, chances are your Wi-Fi network is faulty or the Wi-Fi bridge is plugged into a faulty power outlet.

That said, keep reading to see how to go about this issue.

How to Troubleshoot Yale Wi-Fi Bridge Connectivity Issues?

So here are some troubleshooting steps to try if your Yale Wi-Fi Bridge won’t stay connected:

1. Check that Your Wi-Fi is Working Properly

As mentioned earlier, if your Yale Wi-Fi Bridge keeps disconnecting, your Wi-Fi connection might be faulty. To fix this issue, you’ll need to check if your Wi-Fi connection is working properly.

You can inspect your Wi-Fi connection by connecting your smartphone to the Wi-Fi network and trying to surf the internet with the network.

If your phone opens a web browser/page and stays connected to your Wi-Fi, then your Wi-Fi may not be responsible for the connectivity issue with your Yale Wi-Fi Bridge.

However, if you can’t connect to the internet with your phone, you may need to reboot your router to fix connection problems.

You can reboot your router by unplugging it from the power source and plugging it back in.

Your Yale Wi-Fi Bridge should reconnect to your Wi-Fi network and stay connected after applying this fix. But if your Yale Wi-Fi Bridge keeps disconnecting after the reboot, continue to the next step.

2. Power-Cycle Your Yale Connect Wi-Fi Bridge

You may have confirmed that your Wi-Fi connection is working properly, but your Yale Connect Wi-Fi Bridge still keeps disconnecting. If this is the case, power cycling the device could help refresh the connection on the Wi-Fi Bridge and fix the problem.

Here’s how to power-cycle your Yale Connect Wi-Fi Bridge:

  • Remove the Wi-Fi Bridge’s plug from the wall outlet.
  • Next, insert the plug back into the outlet.
  • Now, press and hold the reset button for about 5 seconds.
  • Release the button.
  • The LED indicator on your Yale Connect Wi-Fi Bridge should now display the message; “No Light”, for a few seconds. After this message, another message should appear; “Yale Connect Wi-Fi Bridge is now pulsating green slowly.”

After you’ve power-cycled your Yale Connect Wi-Fi Bridge, the Wi-Fi Bridge should connect to Wi-Fi and stay online.

That said, you may see a green light blinking rapidly from your Yale Connect Wi-Fi Bridge after power cycling it. This means your attempt to reconnect your Wi-Fi Bridge to Wi-Fi was unsuccessful.

If your Yale Connect Wi-Fi Bridge fails to stay online after you’ve rebooted the device, try rebooting the Wi-Fi Bridge again. But this time, ensure you hold the reset button on the Wi-Fi Bridge for 7 seconds before releasing it.

3. Delete and Re-add Your Yale Connect Wi-Fi Bridge to the Yale Access App

If you’re having problems getting your Yale Wi-Fi Bridge to stay connected, another fix to try is deleting and re-adding the Wi-Fi bridge in the Yale Access app.

Follow these steps to delete your Yale Connect Wi-Fi Bridge from the Yale Access app:

  • Open the Yale Access app on your phone.
  • Next, select the gear symbol to open your Settings page.
  • You’ll see a list of all the devices you’ve connected to your Yale app on the Settings page. Click on your Yale Connect Wi-Fi Bridge.
  • Tap Disconnect Device among the list of options that appear.
  • Now click on Disconnect to confirm that you want to remove the Yale Connect Wi-Fi Bridge from your Yale app.

After removing your Yale Connect Wi-Fi Bridge from the Yale app, you’ll need to re-add the device to the app.

Here’s how to re-add your Yale Connect Wi-Fi Bridge to your Yale app:

  • Plug the Wi-Fi Bridge into a wall outlet that is about 15 feet away from your Yale Smart Lock.
  • A green light should flash from the device. If the green light doesn’t appear on your Wi-Fi Bridge, press and hold the button on the device for 5 seconds.
  • Now open your Yale Access app. Tap the menu bar at the top left-hand corner of the screen.
  • Next, click on Set Up a New Device and select Set Up a Connect.
  • Now, click on the Yale Smart Lock that you want to link with your Yale Connect Wi-Fi Bridge.
  • You’ll be prompted to plug the Wi-Fi Bridge into an outlet near your door. You should insert your Wi-Fi Bridge’s plug near the door where the linked Yale Smart Lock is installed.
  • After you’ve plugged in your Yale Connect Wi-Fi Bridge, the Yale app will give you further instructions. Follow the instructions to complete the process.
  • After re-adding your Yale Connect Wi-Fi Bridge to your Yale app, a green light on the device should blink three times. This means your Yale Connect Wi-Fi Bridge is trying to connect to your Wi-Fi network. Once the green light has blinked three times, a solid green light should appear—indicating the Wi-Fi connection is successful.

However, if you see a solid red light after the green light flashes three times, it means the connection failed. Start the process again and ensure you follow the steps correctly.

4. Plug Your Yale Connect Wi-Fi Bridge into Another Power Outlet

Sometimes, your Yale Connect Wi-Fi Bridge may keep disconnecting from your Wi-Fi network because you plugged the device into a faulty power outlet. If this is the cause of the connectivity issue, the LED light on the Wi-Fi Bridge will keep going on and off.

When your Yale Connect Wi-Fi Bridge keeps going offline, check if the LED light on the device is unstable. If the light keeps flashing, unplug your Wi-Fi Bridge from the current outlet. Then plug it into another power outlet.

Your Wi-Fi Bridge should stay connected to Wi-Fi after this.

Final Thoughts

The tips in this post should help you fix connectivity issues with your Yale Wi-Fi Bridge.

However, if your Yale Connect Wi-Fi Bridge still keeps disconnecting from Wi-Fi after trying all the tips in this article, reach out to Yale Customer Support. The Yale Support team should inform you of additional steps you can adopt to resolve this problem.

You may also like to see how to fix August Smart Lock and August Doorbell connectivity issues.