Cloud Intelligence Smart Plug Troubleshooting

Are you struggling to set up your smart plug with the Cloud Intelligence app? Is it failing to connect to Wi-Fi? In this guide, I’ve explained some reasons behind this problem and what you can do to resolve it.

If you’re facing difficulties setting up your smart plug in the Cloud Intelligence app, try rebooting the smart plug, your router, and your phone. This should resolve the setup problem.

If it doesn’t work, read on for more details on how to fix connectivity issues with the Cloud Intelligence app.

Troubleshooting Cloud Intelligence Connectivity Issues

Restart the Plug, and Your Router

The first thing to do if your smart plug won’t connect to the Cloud Intelligence app or Wi-Fi is to restart your devices. Unplug the smart plug from its power source and plug it back in. Next, unplug your router, wait for 10-20 seconds, and plug it back in.

You should also turn off your phone (where you have the Cloud Intelligence app installed) and turn it back on. Next, resume the setup process to see if it works. If not, move on to the next step.

Confirm that the Plug is in Pairing Mode

Your smart plug needs to be in pairing mode to connect to Wi-Fi through the Cloud Intelligence app. Pairing mode is indicated by a rapid flashing light on the smart plug.

If you don’t see a rapid flashing light on the plug, it indicates the plug is not in pairing mode.

Press and hold the button on the smart plug for a few seconds until you see a rapidly blinking light. Once you notice the rapid blinking light, your plug has entered pairing mode, so return to the app and continue with the setup process.

If it still doesn’t work, proceed to the next step.

Check that You’re Connecting to the Supported Wi-Fi Band

Most smart plugs compatible with the Cloud Intelligence app do not support the 5GHz Wi-Fi band. If your router is operating on this band, your plug won’t connect. If you’re using a dual-band router, set it to operate on 2.4GHz Wi-Fi only. You can do this through the router’s admin page.

Make Sure Your Phone is on the Same Wi-Fi as the Plug

More so, ensure that your phone (where the Cloud Intelligence app is installed) is connected to the same Wi-Fi network you want to connect your smart plug to. You may experience connectivity problems if your phone is connected to a different Wi-Fi network.

Check and Update the App and Firmware

Connectivity issues can also happen if the app is not up-to-date. Go to your app store (Google Play Store or App Store) and search for Cloud Intelligence.

If the app needs to be updated, you’ll see an update button beside the app. Click on the update button and follow the instructions to update the app.

Also, make sure you have the current version of your smart plug’s firmware. Using an outdated firmware version can also cause Wi-Fi connection issues. You can update your plug’s firmware through the Cloud Intelligence app.

Factory Reset the Smart Plug

If the problem continues after trying all the fixes above, reset your smart plug and start the setup process again.

For most smart plugs, you can perform a factory reset by pressing and holding the power button for about 10 seconds. Once the device starts flashing rapidly, the reset is complete. You can now go back to the app and try setting it up again.

Wrapping Up

If you’re facing connectivity issues with your Cloud Intelligence smart plug, try rebooting your devices first. If that doesn’t work, try other troubleshooting steps discussed above.

If you’re still unable to fix the issue, there may be a problem with the Cloud Intelligence app servers, and you may need to use an alternative app like the Smart Life or Tuya app to set up and control your smart plug remotely. This can be a great solution if the Cloud Intelligence app is experiencing downtime or server issues.

The Smart Life app is another popular app for controlling smart home devices, and it works with many brands of smart plugs, including those compatible with the Cloud Intelligence app.

To use the Smart Life app, download it from the App Store or Google Play Store, create an account, and follow the setup instructions for your smart plug.

In addition to providing a reliable alternative to the Cloud Intelligence app, the Smart Life app offers a range of advanced features for controlling and automating your smart home devices. With the app, you can create custom schedules, set up scenes and routines, and control your devices using voice commands through Alexa or Google Assistant.

Overall, if you’re having trouble connecting your smart plug to the Cloud Intelligence app, the Smart Life app can be a great alternative that offers reliable performance and advanced features.