Wyze Plug Not Connecting? (How to Troubleshoot)

In this post, we outlined the likely causes of Wi-Fi connectivity issues with Wyze plugs. Also, we explained what you can do to resolve the problem yourself.

Sounds like you? Then let’s jump right into it.

Wyze Plug Not Connecting

Here are some reasons your Wyze Plug won’t connect to your home Wi-Fi:

  • You didn’t enable Bluetooth and Location on your phone during setup.
  • Your router is operating on a 2.4GHz frequency.
  • Weak Wi-Fi signals/unstable internet.
  • Your Wi-Fi password is incorrect.
  • Glitches in the device/app.

With that in mind, let’s look at how you can fix this issue.

Wyze Plug Not Connecting: Try These Troubleshooting Tips

1. Check the Power Source

Sometimes, minor issues like a malfunctioning power source can cause connectivity issues with your Wyze Smart Plug. Of course, the plug needs an adequate power supply to work.

So before anything, check that the outlet where the plug is plugged in is functional. And confirm that the plug has received power—the indicator light should blink rapidly to show it has received power and ready to connect to a Wi-Fi network. If not, long-press the power button on the side of the plug for (about 5 seconds) until you see a flashing blue light.

2. Turn on Bluetooth and Location

For some reason, the Wyze Smart Plug requires your Bluetooth and Location to be turned on during setup. This helps the plug to find and connect to your home Wi-Fi network quickly.

Check your phone and turn on Bluetooth and Location if not already turned on. For best results, restart your phone before turning on Bluetooth and Location service. You can turn them off after the setup.

Next, try to connect your device again to see if it works. If not, see the next step.

3. Check Your Wi-Fi Frequency

Wyze Plugs (outdoor and indoor), as of now, only support the 2.4GHz Wi-Fi frequency. The meaning is if your Wi-Fi router is operating on the 5GHz frequency, your Wyze Plug won’t connect to it.

So what to do? Check your router and change the Wi-Fi band to 2.4GHz. This should fix the connectivity issues—assuming it was previously running on the 5GHz band.

If the problem persists, continue to the next step.

4. Check and Fix Weak Wi-Fi Signal Strength

Your Wyze Smart Plug requires strong Wi-Fi signal strength to connect. If your router isn’t supplying enough signals, the connection might be slow or won’t connect at all.

A simple way to test the Wi-Fi signal strength is to try opening a webpage on your phone’s browser. Ensure your phone is connected to the same Wi-Fi network as the plug.

If the webpage opens slowly or doesn’t open at all, there’s a good chance that your Wi-Fi network is weak. To fix this, restart your router and try moving the plug closer to the router.

You may also want to get a Wi-Fi booster to extend the reach of your Wi-Fi signals.

5. Confirm Your Wi-Fi Password

You can’t get the plug to connect to Wi-Fi if the Wi-Fi password is incorrect.

Double-check your Wi-Fi password and ensure you enter it correctly. If you’ve forgotten your password, reset your router and set a new password.

More so, check whether your Wi-Fi name contains some special symbols. If so, rename and avoid using Chinese characters and the like. Try to connect your plug again to see if it works.

If it’s still not working, continue to the next.

6. Factory Reset the Plug

If none of the above fixes helps, chances are the plug is faulty. And performing a factory reset usually helps to fix some faults.

Not sure how to reset your Wyze Plug? Here’s how to do that:

Find the power button (ON/OFF button) on the side of the plug, then press and hold it for about 5 seconds. This should reset the plug.

Next, head over to Google Play Store or Apple App Store (depending on your phone) and check if there are new updates to the Wyze app. If so, update it and then set up the plug again.

Everything should work fine now. But if not, try contacting Wyze Customer Support for help.

Related Questions

Does Wyze Smart Plug work with Alexa?

Yes, Wyze Smart Plugs are compatible with Alexa and even Google Home. So once properly set up, you can control the plug/devices plugged into it hands-free.

How do I change the Wi-Fi on my Wyze Smart Plug?

To connect your Wyze Plug to a new Wi-Fi, you’ll need to perform a factory reset on the device to remove the existing Wi-Fi network. Next, set up the plug with a new Wi-Fi.

Wyze Smart Plug offline; what to do?

If your Wyze plug isn’t detected by the app or the app says it’s offline, the probability is that the plug is disconnected from Wi-Fi or it hasn’t received power. Follow the troubleshooting steps (above) in this article to fix the problem.

As a rule, always reset your plug and try to connect again—if you notice issues like the plug is offline, not detected, unresponsive, unreachable, etc.

Wyze Plug keeps disconnecting; what to do?

If your Wyze plug is frequently disconnecting from Wi-Fi, the probability is that your Wi-Fi network signal is weak. Other causes include not using the current version of the app and connecting to an unsupported Wi-Fi band.

Here’s how to fix this problem:

  • Move your plug closer to the router or extend your Wi-Fi network signal with a Wi-Fi extender.
  • Update the Wyze app installed on your phone.
  • Restart your router and make sure it doesn’t switch bands automatically. Set it to operate only on the 2.4GHz band.
  • Upgrade your router if needed.

This should fix the frequent disconnection issues.

Wyze Plug not working with Alexa; what to do?

Here’s what to do if your Wyze plug is not working with Alexa:

Check and update the Wyze and Alexa app—depending on your device, go over to Google Play Store or Apple App Store to check and update the apps. Next, unlink and relink Wyze Skill in the Alexa app. Here’s how to do that:

  • Open the Alexa app on your phone and tap the menu icon (looks like three horizontal lines) in the upper left-hand corner.
  • Tap “Skills & Games” and then tap “Your Skills”.
  • Tap “Wyze” and then tap “Disable Skill”.
  • Now tap “Disable” to unlink Wyze Skill. Next, tap “Enable to Use”.
  • Sign in with your Wyze account information and tap “Accept” to relink Wyze Skill to Alexa.

This should fix the problem. So you can try controlling your Wyze plug via Alexa.

You may also like to see how to troubleshoot Wi-Fi connection issues in Feit, Teckin, and Wemo Smart Plugs.