Keypad Door Lock Not Working? (How to Troubleshoot)

So your keypad door lock suddenly stops working, and you’re not quite sure how to go about it? We’re here to help!

In this post, we outlined the possible causes behind such issues with keypad locks. We also offered some handy tips to help you fix the problem yourself.

If that sounds like what you’re looking for, then let’s head right into it!

Why is my Keypad Door Lock Not Working

Why is my Keypad Door Lock Not Working?

If your keypad door lock suddenly stops working, here are some reasons behind this issue:

  • The batteries in your lock are low.
  • Door handing identification error.
  • The lock is malfunctioning.

That said, keep reading to see how to go about this issue.

How to Troubleshoot a Keypad Door Lock that Isn’t Working

1. Replace the Batteries

If you notice any undesirable operation in your keypad door lock, the first thing you should do is replace the batteries. Although most keypad door locks come with a low battery indicator that notifies you when the batteries are low, it may happen unannounced sometimes. Probably because you used the wrong/substandard batteries.

Get a new set of batteries and replace the existing ones in your lock. Make sure you install the batteries correctly following the correct polarity (+/-).

More so, ensure you use the right batteries for your lock—most Keypad Lock brands such as Schlage, Kwikset, and Brinks recommend using only alkaline batteries.

If you’re considering using lithium batteries, check the user manual that came with your lock to see if the manufacturer recommends using lithium batteries. If you can’t find the manual, try googling your lock’s model for battery information.

Did your lock work after replacing the battery? If not, continue to the next step.

2. Perform the Door Handing Detection Process

Some keypad door locks such as Kwikset, Brinks, and Weiser require the user to perform the door handing identification at first installation and after a factory reset.

The door handing identification process teaches the lock the orientation of your door—whether it is a left or right-handed door. And this process is critical to the lock’s operation.

If you’ve just installed your keypad door lock and it’s not working, check the user manual to see if it requires door handing identification and then run the process. Read more about door handing identification in Brinks and Kwikset Keypad lock.

3. Reset Your Keypad Door Lock

Your keypad door lock may also malfunction because of incorrect settings or internal glitches in the lock. And performing a factory reset usually helps to fix such issues.

If your keypad door lock is still not working after trying the above fixes, try resetting it.

Reset methods for keypad door locks vary (depending on the model/brand), so check your user manual for specific reset instructions. If you don’t have the manual, you may try to google the model to find reset instructions.

And if you have a Schlage keypad lock, you can follow our guidelines in this post to reset it. We have other instructions on how to reset a Tru-Bolt electronic keypad lock, Gatehouse keypad lock, and Defiant keypad lock. If you own any of these locks, follow the steps there to perform a factory reset.

Keep in mind that resetting your lock will permanently delete all your previous settings. You’ll have to start all over again to set the lock after the reset.

More so, note that some keypad door locks require you to perform the door handing identification process after performing a factory reset. Check to see if your lock requires that. If so, ensure you perform the door handing process correctly.

Wrapping Up

So those are the steps to follow to troubleshoot your faulty keypad door lock.

To recap, if your keypad door lock isn’t working, start your troubleshooting by replacing the batteries. Next, check and perform the door handing identification and reset the lock—as the last troubleshooting step.

However, if none of the fixes help, try contacting your manufacturer’s support desk for help. Some manufacturers like Schlage may offer to replace the lock if the issue is from their end or so.