Lollipop Camera Keeps Disconnecting [Quick Fix]
So your Lollipop camera keeps disconnecting whenever you try to stream live video from the device? In this post, we explain the reasons behind this and how to troubleshoot. Let’s get started.
Here are some reasons your Lollipop Camera keeps disconnecting:
- Your Wi-Fi signal strength is weak.
- Your Wi-Fi bandwidth is insufficient for the camera.
- Other wireless devices are interfering with your camera’s Wi-Fi connection.
- The camera’s firmware is outdated.
- You are using an old Lollipop camera app version.
Now, let’s show you how to resolve these issues.
How to Fix ‘Lollipop Camera Keeps Disconnecting’ Issue
Here are some troubleshooting steps to help you fix connectivity issues with your Lollipop Camera:
Move Your Lollipop Camera Closer to Your Router
Your Lollipop camera needs a strong Wi-Fi signal to maintain a stable connection—as it streams live video continuously.
That said, the camera won’t connect to Wi-Fi or may connect but keep losing connection if your Wi-Fi signal is weak.
You can fix a weak Wi-Fi signal strength by moving your router closer to your Lollipop camera. Installing a Wi-Fi extender may also help to improve your Wi-Fi signals.
If your Lollipop camera keeps disconnecting from Wi-Fi after you’ve improved your Wi-Fi signal, try the next tip.
Upgrade Your Wi-Fi Bandwidth
Your Lollipop camera may keep disconnecting if your Wi-Fi bandwidth is insufficient for the camera.
Your Wi-Fi bandwidth level determines the number of devices that can connect to your Wi-Fi network at a particular time. If too many devices are connected to your Wi-Fi network, your upload speed will drop.
After the upload speed drop, the new upload speed may be lower than the required minimum speed for the Lollipop camera. This is why your camera may keep disconnecting from your Wi-Fi network.
If your Lollipop camera keeps disconnecting, run a speed test for your Wi-Fi on your phone to know whether your current bandwidth is enough. If the upload speed is slower than 5mpbs, your bandwidth is insufficient for the device.
Once you’ve confirmed that your bandwidth is insufficient for the camera, contact your ISP and upgrade your Wi-Fi bandwidth.
Reduce Wi-Fi Signal Interference
If you place other wireless devices apart from your camera near your router, the devices might interfere with your Wi-Fi signal. This may cause your camera to disconnect from Wi-Fi.
Some wireless devices that can cause signal interferences include:
- Cordless phones.
- Microwave ovens.
- Power cables.
- Other video cameras.
If your Lollipop camera keeps disconnecting, remove some devices connected to your Wi-Fi network.
Then, move other wireless devices apart from your camera away from your router. This will disconnect them from your Wi-Fi network.
After separating these devices from your router, change the Wi-Fi channel your router is broadcasting from.
Follow these steps to change your Wi-Fi channel:
- Click on the reset button on your router to restore your default IP address.
- Then, search for the default IP address on the router. The default IP address should be located at the side, bottom, or back of your router.
- Now, open a web browser on your computer and input the IP address into the address bar.
- A warning screen may appear on your computer. Tap Advanced on the screen and select Proceed.
- Now, the system will ask you to enter your router’s username and password. If you’ve never created a username and password for the router, enter the default username and password. You can find your router’s username and password on the router or the router’s manual.
- Click on Sign In.
- Tap Advanced and select Wireless Settings.
- Click on Channels under Wireless and pick a new Wi-Fi channel.
- Now, tap Save to apply the changes.
If your Lollipop camera keeps disconnecting after this, move on to the next tip.
Turn Off Your 4G Hotspot on Your Smartphone
If your Wi-Fi and 4G hotspot are turned on, your Lollipop camera may constantly switch from Wi-Fi to cellular data. As a result, the camera will keep disconnecting and reconnecting to the internet.
You can stop this switch by turning off your 4G hotspot. To do this, pull down the shortcut bar on your phone and tap the hotspot icon.
If your Lollipop camera doesn’t stay connected after this, go to the next step.
Power Cycle Your Lollipop Camera
Your Lollipop camera may disconnect from Wi-Fi because it has a functional error. You can fix this issue by rebooting the camera.
Here’s how to power cycle your Lollipop camera:
- Unplug your camera’s power adapter from the power outlet.
- Wait 10 seconds.
- Now, plug the power adapter back into the outlet.
If your camera still keeps disconnecting, try the next tip.
Update Your Lollipop Camera’s Firmware
If your Lollipop camera keeps disconnecting, your camera’s firmware might be outdated. And your device may malfunction if it’s running an outdated firmware version.
To resolve this problem, update your camera’s firmware to the latest version.
Follow the steps below to update your Lollipop camera’s firmware:
- Open the Lollipop camera app on your phone.
- Click on the 3-dot icon on your camera.
- A list of options will appear. Select Camera Settings and tap Firmware.
- Next, click on your current firmware version.
- Now, tap Update Later and schedule a period to download an update.
If your Lollipop camera keeps disconnecting after downloading the new firmware update, continue to the next step.
Install the Latest Version of the Lollipop Camera App
If your Lollipop camera keeps disconnecting, you might be using an old version of the Lollipop camera app. Usually, an outdated Lollipop camera app may affect the performance of the camera.
But if you update the app to its latest version, your camera’s performance may improve.
Here’s how to update your Lollipop camera app to the latest version:
- Open the Google Play Store.
- Enter “Lollipop Camera” in the search bar.
- Click on the app in search results. This will take you to the Lollipop camera app download page.
- Tap Update to update the app.
Your Lollipop camera should stop disconnecting from Wi-Fi after updating the app. But if the device keeps disconnecting, move on to the next step.
Reboot Your Router
A functional error in your router may prevent your Lollipop camera from staying connected to Wi-Fi. To fix this issue, you’ll need to reboot your router.
- Take the following steps to reboot your router:
- Unplug your router from your power outlet.
- Then, wait for about 10 seconds.
- Now, re-plug the router into the power outlet.
After rebooting your router, wait for your camera to connect to Wi-Fi and check if it stays connected. If the camera is still disconnecting, continue to the next step.
Run a Network Diagnosis and Contact the Lollipop Support Team
If your Lollipop camera still keeps disconnecting after you’ve tried all the tips above, you’ll need to contact the Lollipop support team.
But first, you must run a network diagnosis to prove that your network connection is stable. A network diagnosis will show you the status of your Wi-Fi signal and the network mode you are using.
Follow these steps to run a network diagnosis on your phone:
- Open your Lollipop camera app.
- Click on the Settings icon (3 dots) on your active camera.
- Then, select Network Diagnosis. The results of the network diagnosis will be displayed immediately.
Make a screenshot of your network diagnosis. Then, report the connection issue to the Lollipop support team. The team will ask for the screenshot of the network diagnosis and fix your connection issue.
Closing Thoughts
If your Lollipop camera keeps disconnecting, move the camera closer to the router. Then, upgrade your Wi-Fi bandwidth and reduce Wi-Fi signal interference.
If the camera is still disconnecting from Wi-Fi, check that your 4G hotspot is turned off. You can also power cycle the Lollipop camera and your router to keep your Wi-Fi connection stable.
Another solution to try is to move your router to the center of the room.
If your Lollipop camera keeps disconnecting after you’ve tried all these tips, run a network diagnosis. Then report the connection issue to the Lollipop support team.