Reolink cameras offer impressive security features, a well-designed app, unlimited customization, and impressive looks to beat. If you need to take your home’s security to the next level, this is what you need.
However, these cameras have their problems, namely issues with connecting with Wi-Fi networks. Is your Reolink camera disconnecting from Wi-Fi?
The following issues may be responsible:
- Loose camera antennas.
- Wi-Fi signal interference from other wireless devices.
- The camera is out of Wi-Fi range.
- Wireless standard is out of date.
In the following paragraphs, we explain what you can do to fix this issue yourself. Read on!
Reolink Camera Keeps Disconnecting: Try These Troubleshooting Tips
1. Adjust the Camera Antennas
Reolink (non-battery-powered) cameras use antennas to “talk” wirelessly with other devices, such as your Wi-Fi router. Without the antenna, your Reolink camera can’t connect to your home Wi-Fi network.
Confirm that the camera antenna is properly secured. The camera antennas may have shifted out of position, which would affect connectivity. Adjusting the antenna and screwing them into position should be enough to solve the problem.
If this fix doesn’t work, try this next tip.
2. The Camera is out of Wi-Fi Range/Low Wi-Fi Signals
Newer Wi-Fi routers have a longer coverage area, but there’s only so much distance they can cover. You’re going to have issues connecting your Reolink security camera if it’s out of range. And if it eventually connects, it may keep losing connection because of low Wi-Fi signals.
How can you tell if your security camera is within range? Open the Reolink app and tap on “Wi-Fi settings”, and check the signal strength. Anything below two bars means there’s too much distance between the router and camera — and you can’t get a good signal if that’s the case.
Move your router closer to the router to boost the signal strength. Also, look around and make sure that you don’t have physical objects blocking the signal. For example, if you have a wall between your Wi-Fi router and the camera, a low signal will be an issue.
And if that doesn’t work, try to power cycle your router and the camera to see if that helps. You may also need a Wi-Fi repeater if the signal strength doesn’t improve. Wireless repeaters can extend the range of your Wi-Fi router, so your Reolink camera connects easily and maintains the connection.
3. Change Your Wi-Fi Frequency
As you probably know, battery-powered Reolink cameras only support the 2.4 GHz Wi-Fi range. And if you have a dual-band router, it may switch automatically between the 2.4 GHz band and 5.0 GHz. What this means is, your camera may lose connection whenever your router switches to an unsupported Wi-Fi band.
If you have a battery-power Reolink Camera, check your router and make sure you set it to run on the 2.4 GHz frequency only.
And if you’re using a Reolink Camera (non-battery-powered) that supports both the 2.4 GHz and 5.0 GHz bands, try switching the frequencies to see which one offers interrupted connection.
We advise you to set your router to run on only one band, as allowing the router to automatically switch frequency may lead to connectivity issues.
4. Update the Reolink App
If you don’t have the current version of the Reolink app installed, you may experience some performance issues with the app, and a Wi-Fi connectivity issue could be one of such issues.
Depending on your phone (iOS or Android), go over to the Apple App Store or Google Play Store and type “Reolink” into the search bar. Next, click “Reolink” on the search results — from there, you can see if there’s a new update. If so, update the app and then connect your device again to see if the problem is fixed.
Continue to the next step if the problem persists.
5. Upgrade your Router to Current Wireless Standards
Newer wireless standards, such as Wireless-N, have better coverage and rarely experience erratic drops in signal strength. If your router uses an old standard, like 802.11b, the security camera may be susceptible to frequent disconnections and signal interference.
You can update your router to improve the speed and signal strength. We recommend knowing the wireless standards your camera supports before upgrading the Wi-Fi device, though. This information should be available online from the manufacturer’s website and printed in the owner’s manual.
Your router’s manufacturer should have instructions on how to upgrade to newer standards. Still, contacting a professional to help you complete the update may be a better idea — especially if you’ve got limited technical expertise.
This article has explored the best troubleshooting steps to try if your Reolink camera won’t connect to Wi-Fi or keep disconnecting from Wi-Fi. As you can see, these fixes shouldn’t be difficult to carry out, even if you have little experience with Smart Home solutions.
To recap, if your Reolink camera keeps disconnecting from Wi-Fi, check and adjust the antennas, switch to a supported Wi-Fi band, update the app and upgrade your router.
And if none of the fixes helps, contact Reolink Customer Support for further help.