A few nights ago, I sensed suspicious movements around my house just before I was about to go to bed. So, I opened the Ring app to check my Ring Floodlight Cam footage to investigate the source of the sound. That’s when I realized the camera was offline.
The next day, I did some research and discovered several ways to fix the issue. After trying several of the tips recommended by other people, I was able to bring my camera back online.
In this post, I’ll share the tips you can use to get your Ring Floodlight Cam back online. Let’s dive in.
In short, if your Ring Floodlight Cam is offline and doesn’t reconnect itself to Wi-Fi after a few minutes, reboot your router. Then check whether your circuit breaker is turned off. If so, flip the breaker back on. Now, wait for some time for your camera to reconnect to Wi-Fi and come back online.
For more details on how to troubleshoot this issue, keep reading.
How to Get Your Ring Floodlight Cam Back Online
Wait for Your Camera to Reconnect to Wi-Fi
Your Ring Floodlight Cam may sometimes disconnect from Wi-Fi because of power surges or network interruptions. Usually, the camera will reconnect itself to Wi-Fi after a few minutes and come back online.
So, if you notice that your Ring Floodlight Cam shows offline in the app, wait for some time. The camera may likely reconnect to Wi-Fi.
But if your camera remains offline after 30 minutes or so, you’ll need to get it back online yourself. See the next step.
Check that Your Circuit Breaker is Turned On
If your circuit breaker flips off, the camera might go offline.
Usually, circuit breakers go off during power surges. So, if you just experienced a power surge, you should confirm that your breaker is still turned on.
If you find that the breaker has flipped to the off position, turn it back on.
Reboot Your Router
Another way to fix this issue is to reboot your router.
Follow these steps to reboot your router:
- Unplug the router from your outlet for 30 seconds.
- Reconnect the router to the outlet.
Is your Ring Floodlight Cam still offline? If it is, proceed to the next tip.
Ensure that All the Wires in Your Router Are Plugged in Properly
The wires in your router may loosen with time. This can affect the stability of your router, thus causing your camera to go offline.
To bring your camera back online, remove and re-insert all the wires in your router to ensure that they are plugged in properly.
But if applying this tip doesn’t reconnect the camera to the internet, move on to the next step.
Confirm that You Haven’t Changed Your Wi-Fi Password
When you enter a Wi-Fi password into the Ring app, it saves the password and applies it when connecting your camera to Wi-Fi. If you change this Wi-Fi password, your app won’t connect the camera to Wi-Fi.
As a result, your camera might go offline.
If you’ve recently changed your Wi-Fi password, you’ll need to enter the new password in the Ring app to keep your device connected.
Here’s how to change your Wi-Fi password for the Ring Floodlight Camera:
- Tap the Menu button (three lines) at the top right corner of the Ring app.
- Select Devices. Then click on your Ring Floodlight Cam.
- Choose Device Health.
- Click on Change Wi-Fi Network to update your Wi-Fi password.
If your Ring Floodlight Cam is still offline after this, proceed to the next tip.
Inspect Your Wi-Fi/Internet
If your camera doesn’t come back online after you’ve tried all the steps above, the problem might not be from your Wi-Fi.
To confirm that your Wi-Fi is working properly, try to surf the internet on your phone. This phone should be connected to the same Wi-Fi network as your Ring Floodlight Cam.
If the web pages are taking too long to load, your Wi-Fi/Internet might be problematic. As such, you may need to contact your ISP.
But if all the web pages you visit come up quickly, your Wi-Fi is probably working fine. If this is the case with you, try the next step.
Update Your Ring App
If you’re using an outdated version of the Ring app, it might cause some connectivity issues.
Check your app store to see if the Ring app needs to be updated. If so, update it to see if it resolves the problem.
Has Your Ring Floodlight Cam come back online? If not, move on to the next step.
Factory Reset Your Camera
If your Ring Floodlight Cam remains offline after you’ve tried all the tips here, factory reset the device.
Take the following steps to factory reset your Ring Floodlight Cam:
- Press and hold the reset button on the camera for 30 seconds. The reset button is located at the top of the Ring Floodlight Camera.
- Once you release the button, a status light will appear at the bottom of the camera and start flashing.
- The factory reset is complete when the status light goes off.
If your Ring Floodlight Cam doesn’t come back online after this, Contact Ring Support for help.