If you’re looking for tips to troubleshoot locking/unlocking issues with your Tru-Bolt Electronic Deadbolt, this post is for you.
In the following paragraphs, I’ve explained the reasons your Tru-bolt Electronic Lock isn’t working properly (won’t lock/unlock) and what you can do to fix it. Let’s dive in!
Troubleshooting Locking/Unlocking Issues on Your Tru-Bolt Electronic Lock
Change the Batteries
Your Tru-Bolt Electronic Lock runs on battery power, so the device may start developing some issues if the battery power is running low.
While there may be other reasons behind the locking problem, start your troubleshooting by replacing the batteries.
You should see frequent red flashes and hear several beeps when the batteries in the lock are low. If you’ve noticed these warning signs, replace the batteries immediately.
However, you should still go ahead and replace the batteries even though you don’t receive the low battery notification. Sometimes, the batteries may run low without a notification—probably because of defects or settings.
Get a new set of alkaline batteries and replace the old ones (lithium batteries are not recommended).
Follow the steps below to replace the batteries in your Tru-bolt Electronic Deadbolt:
- On the interior assembly of the lock, remove the battery cover.
- Remove the old batteries from the compartment. Next, insert the new 4 AA alkaline batteries. Make sure the positive ends of the batteries are placed on the positive part of the terminals.
- Wait for the lock to beep twice and the keypad illuminates blue. Then two green flashes.
- Do not touch the keypad until the blue light is off.
- The beeps and flashes indicate the lock has received power.
Now you’ve replaced the batteries in your lock. Next, lock the door through the keypad. Then wait to see if it unlocks by itself. If it does, continue to the next step.
Check and Fix Incorrect Door Handing
If your Tru-Bolt Electronic Lock won’t stay locked, the door handing settings may be incorrect.
The door handing settings let the lock understand the orientation of your door (whether it’s a left or right-handed swing). If the handing is not set correctly, you may experience locking/unlocking issues.
So, if your Tru-Bolt Electronic lock refuses to stay locked, incorrect door handing settings might be the culprit.
To troubleshoot this, you’ll need to remove the interior assembly of the lock from the door and set the Entry Switch properly.
Here is how to do this:
- Make sure your door is open. Next, remove the interior assembly of your lock (you may need to remove some screws).
- Find the Entry Switch. The Entry Switch is a black round button labeled “L R” (see the image above).
- Check the position of the switch. It should be in the L or R position.
- Now confirm the orientation of your door (left or right-handed swing).
- If the door is left-handed, push the switch to the L position.
- If the door is right-handed, push the switch to the R position.
- Now set the interior Thumb Turn of your lock to correspond with the door handing. If the door is right-handed, turn the Thumb Turn to the vertical position. For a left-handed door, turn the Thumb Turn to the horizontal position.
- Next, reinstall the interior assembly. Try to lock your door again, then wait to see if the problem is fixed.
If the problem persists, continue to the next step.
Perform a Factory Reset
Another way to fix this problem is to restore the factory settings on your lock.
Sometimes, issues like this may happen because of incorrect programming or other internal glitches—and restoring factory settings can fix the problem.
Note that resetting the lock will remove all your custom programming, including User Codes and Programming Code. See how to reset and reprogram your Tru-Bolt Lock.
Reinstall the Lock
If the problem persists after applying all the fixes above, you may need to remove the lock from the door and reinstall it.
The lock won’t work correctly if it was not correctly installed.
On the other hand, a component in the lock might be broken or removed. And you can fix this by removing the lock from the door and reinstalling it.
If you’re not sure how to do this, get an expert to help you.
If your Tru-Bolt Lock won’t stay locked, replacing the batteries and positioning the Entry Switch correctly can help fix the problem.
If that doesn’t help, try other troubleshooting tips.