In this post, we’ll walk you through the steps to troubleshoot connectivity issues with your Owlet Camera. If that sounds like what you’re looking for, let’s head right into it.
First off, here are some reasons your Owlet Camera keeps disconnecting from Wi-Fi:
- Unsupported Wi-Fi network band.
- You’re using an outdated version of the Owlet app.
- Your Owlet app may have encountered a functional error.
- Your Owlet Cam firmware is out of date.
Keep reading to see how to solve this problem.
Owlet Camera Keeps Disconnecting: Try These Troubleshooting Tips
1. Switch Your Wi-Fi Network Band to 2.4GHz
If your Owlet Cam keeps disconnecting from your Wi-Fi, chances are your Wi-Fi network is incompatible with the camera. The Owlet Camera only supports the 2.4GHz Wi-Fi band. So, if your current Wi-Fi network isn’t operating the 2.4GHz band, your Owlet Camera won’t connect to it.
But if the Wi-Fi network isn’t compatible with your Owlet Camera, how then were you able to connect to it on previous occasions? This is because the router has automatically switched to a 5GHz Wi-Fi network.
Most modern routers have dual-bands (2.4GHz and 5GHz networks). These routers determine which Wi-Fi network to connect to by checking the signal strength of the two bands. They then connect to the Wi-Fi network with the strongest signal.
Perhaps the 5GHz network recently produced a stronger signal than the 2.4GHz band, thus causing the router to connect to the former. For your Owlet Camera to maintain a stable connection with your Wi-Fi network, set your router to run on the 2.4GHz band only.
Here are the steps to change your Wi-Fi network to a 2.4GHz band:
- Enter your router’s IP address into a web browser.
- Now, you will be taken to your router’s web page.
- The system will request you to enter a username and password. If you’ve never visited the webpage, enter admin as your username. Find the password to your router’s web page at the back of the router.
- Click on the Menu tab and then select Wireless Network Settings.
- Next, locate the Wireless Channel section on the Wireless Network Settings page.
- Now, search for the tab that contains a list of the Wi-Fi networks on your router.
- Click on the 2.4GHz Wi-Fi Network option.
- Now, tap Save to apply the changes.
More so, check and switch off auto-switching at the top of the Wireless Network page to prevent your router from switching bands automatically.
So that’s how to ensure your Wi-Fi network operates on the 2.4GHz band only—and it should fix the connection problems with your Owlet Camera.
But if that doesn’t solve the problem, continue to the next step.
2. Force Close and Reopen the Owlet App
Sometimes, your Owlet camera may disconnect or keep disconnecting from Wi-Fi because of a functional error within the app.
A quick way to go about this issue is to force close and reopen your Owlet app.
What does force closing do? Force closing an app will completely close the app on your device. Most times, when you close an app on your phone normally, you don’t completely quit the app as it’s still running in the background. But force closing will close it, including background data.
And when you open the app again, it loads up freshly, which helps fix some errors.
Not sure how to force close the Owlet app on your phone? The steps to force an app on a smartphone vary—depending on the model of the phone.
Generally, here is how to force close an app on Android devices:
Place your finger on the app you want to force close. Next, swipe it up to close it.
And for iOS devices, here’s how to force close an app:
- Quickly click the circular Home button twice to open all apps. Next, swipe left or right to find the app you want to force close.
- Now, drag the app’s card up to force close it.
After you’ve force closed the Owlet app on your phone, launch it back. Your Owlet camera should work fine now. If not, continue to the next step.
3. Upgrade Your Owlet App
If you are using an outdated version of the Owlet app, your camera may keep disconnecting from your Wi-Fi network. This is because outdated app versions usually contain bugs that cause some malfunctions within the app.
To resolve this, you’ll need to upgrade the Owlet app on your phone/tablet to the latest version.
Here is how to check and upgrade the Owlet app on your mobile device:
- Go to Google Play or Apple App Store and enter ‘Owlet app’ in the search bar.
- You should find the Owlet app at the top of the search results. Tap on it to continue.
- Click on the Update button on the Owlet app page to upgrade your app.
If there’s no update button beside the app, it means you have the current version of the app. Continue to the next steps—for more troubleshooting tips.
4. Update Your Owlet Camera’s Firmware
If your Owlet camera still disconnects from your Wi-Fi network after trying the troubleshooting steps above, your camera’s firmware might be outdated.
So, you’ll need to upgrade your Owlet Camera’s firmware to resolve the connection problem.
Check your Owlet App Home screen to see if “Cam Update Available” is shown on the screen. If so, tap the orange button showing “Cam Update Available” to update your camera’s firmware.
5. Restart Your Router
If the problem continues, another fix to try is restarting your router. This will refresh your Wi-Fi connection and possibly fix any error obstructing the Wi-Fi connection.
You can restart your router by unplugging it from the power source. Wait for about 30 seconds and plug it back in.
If your router has a restart button, simply press and hold it for a few seconds until it restarts.
Next, reconnect your Owlet camera, then watch to see if the problem is resolved.
To recap, if your Owlet camera keeps disconnecting from Wi-Fi, check your router and set it to run on the 2.4GHz network only. This should fix the problem. If not, update your Owlet app and the camera’s firmware version.
If none of the fixes help, contact Owlet Customer Support for help.