The Wyze Doorbell works fine. However, the device may develop connectivity issues sometimes—not being able to get it to connect to Wi-Fi.
If this sounds like what you’re experiencing with your Wyze doorbell, keep reading to see how to go about it.
Before we head over to the troubleshooting tips, here are some reasons your Wyze Doorbell isn’t connecting to Wi-Fi:
- You’re using an outdated version of the Wyze app.
- Your Wyze video doorbell is not working properly.
- Your Wi-Fi connection is faulty.
With that in mind, let’s look at what you can do to fix the problem.
How to Troubleshoot Wyze Doorbell Wi-Fi Connection Issues?
Here are some tips to try if your Wyze Doorbell won’t connect to Wi-Fi:
1. Update Your Wyze App
If your Wyze video doorbell isn’t connecting to Wi-Fi, your Wyze app might be outdated.
If the Wyze app on your phone isn’t up-to-date, it might not work with some new features in your doorbell. And this could be the reason the device won’t connect to Wi-Fi.
To fix this issue, you’ll need to update your Wyze app.
- Follow these steps to update the app:
- Depending on the phone you’re using, go to the Google Play Store or App Store.
- Next, enter “Wyze app” in the search bar.
- Click on the Wyze app in the search results to go to the download page.
- Now, tap Update to download the latest version of the app.
After updating your Wyze app, try connecting the doorbell to Wi-Fi. If the doorbell fails to connect, try the next step.
2. Reboot Your Wyze Doorbell
Some errors in your doorbell may prevent the device from connecting to Wi-Fi.
Rebooting your doorbell should resolve the problem.
Here’s how to reboot your Wyze doorbell:
- Go to your circuit board and flip your breaker to the Off position.
- Next, wait for about 10 seconds.
- Now, turn your breaker back on.
Your Wyze Doorbell will reboot now and connect to Wi-Fi. But if it doesn’t connect, move on to the next step.
3. Reboot Your Router
Another reason your Wyze Doorbell may fail to connect to Wi-Fi is a faulty Wi-Fi connection. To check if your Wi-Fi connection is defective, try connecting your smartphone to your Wi-Fi. If you can’t access the internet after connecting your phone to Wi-Fi, the Wi-Fi connection is faulty.
In that case, you’ll need to reboot your router.
Take the following steps to reboot your router:
- Disconnect the router from your power outlet. Then wait 30 seconds.
- Now, plug the router back into the outlet.
Your Wyze Doorbell should connect to Wi-Fi after you’ve rebooted your router. However, if the doorbell isn’t connecting, continue to the next tip.
4. Check that Your Router is Operating on the 2.4GHz Band
Wyze Doorbell doesn’t support the 5GHz band. So, if your router is operating on this band, your Wyze doorbell won’t connect.
If you’re still unable to get the doorbell to connect to Wi-Fi after trying the fixes above, check that your router is operating on the 2.4GHz band.
You can switch Wi-Fi bands through your router’s admin page. Refer to your router’s user manual for guidelines.
More so, ensure you enter the correct Wi-Fi password in the Wyze app. And your router shouldn’t be too far from the doorbell during setup.
If this checks out and your doorbell still won’t connect to Wi-Fi, continue to the next step.
5. Factory Reset Your Doorbell
If your Wyze video doorbell doesn’t connect to Wi-Fi after you’ve tried all the steps above, factory reset the device.
But before factory resetting the doorbell, you’ll need to log the issue in the Wyze app. If your doorbell doesn’t connect to Wi-Fi after the factory reset, Wyze Support will use your app log ID to resolve the problem.
You’ll get your app log ID after you log the issue in the Wyze app. Remember to write the ID down in case you have to submit it to Wyze Support.
The following guide will show you how to log your Wyze Doorbell Wi-Fi connectivity issue in the Wyze app:
- Open the Wyze app.
- Now click on the doorbell on the home screen.
- Tap the gear icon to go to Settings.
- Next, select Wyze Support.
- Choose Submit a Log. Then click on Doorbell.
- Select Connectivity Issues.
- You’ll receive an app log ID now.
- Save the ID somewhere or write it on a note.
After logging the issue in your Wyze app, you can factory reset the doorbell.
Follow these steps to factory reset your Wyze Doorbell:
- Press in your doorbell. While pressing in the device, push it up and detach it from its backplate.
- You’ll see the wires and the setup button.
- Press and hold the setup button. Release the button when the status light on the doorbell becomes a solid yellow.
- Now, wait until the light starts blinking again.
- The factory reset is complete, and you’ll need to set up the doorbell afresh.
Your Wyze Doorbell will likely connect to Wi-Fi now.
But if the device still isn’t connecting, contact Wyze Support. Don’t forget to submit your app log ID while reporting the issue to Wyze Support.
If your Wyze video doorbell isn’t connecting to Wi-Fi, update your Wyze app. Then reboot your Wyze doorbell. You might also need to reboot your router.
Another way to fix the issue is to factory reset the doorbell.
But if your Wyze doorbell doesn’t connect to Wi-Fi after you’ve tried all the tips above, report the problem to Wyze Support.