Your Wyze Plug might sometimes show offline in the app. This usually happens because of network interruptions, and it might regain connection without you doing anything.
However, if the plug keeps showing offline, or it goes off and on, it indicates a problem. You’ll need to troubleshoot this to get your Wyze plug back online.
If this is the case with your Wyze smart plug, keep reading to see how to resolve the problem.
How to Get Your Wyze Plug Back Online
Here are some steps to take to get your Wyze plug back online:
1. Reboot Your Router and the Plug
This is the first step to resolve offline issues with your Wyze smart plug.
Your Wyze plug might go offline because of minor network issues with your router or the plug itself. Rebooting both the plug and router is usually a go-to fix.
You can reboot your router by unplugging it from its power outlet and plugging it back in—after about 30 seconds. The same applies to the Smart Plug—unplug it from power and plug it back in.
Now, go back to the Wyze app to see if the plug is back online. If not, continue to the next step.
2. Check for Updates
Another reason for network issues with your Wyze plug is if you’re using an outdated app or the plug’s firmware.
Wyze releases new updates to the app and devices firmware periodically—to improve performance and fix certain problems. If they are new updates and you’re yet to update, you may experience some issues, such as offline problems.
Go to Google Play or App store and check if the Wyze app requires an update. If so, follow the instructions there and update the app.
Next, check whether the Wyze plug firmware has a new version and update it. Here’s how to do this:
- Open the Wyze app and tap on the Plug.
- Next, tap the Settings icon (gear icon).
- Now tap Device Info, then Firmware version.
- If there’s a new firmware version, follow the instructions on the screen to update it.
Alternatively, you can check your Wyze Plug firmware version from the Home tab in the Wyze app. Simply tap Account, then firmware version. You’ll see any available firmware update—follow the instructions there to update it.
3. Check Your Router’s Wi-Fi Band
Most modern routers have two Wi-Fi bands—the 2.4GHz and 5GHz bands. And some routers can automatically switch between the two bands. The router does this to pick the best network at the moment.
However, if you have a device (such as the Wyze Plug) that only supports one Wi-Fi band, it might lose connection and go offline whenever the router switches to an unsupported band.
If you have a dual band router, your Wyze Plug may go offline whenever the router switches to the 5GHz band—the Wyze plug only works with the 2.4GHz Wi-Fi.
So, check your router to see if it’s switching Wi-Fi bands automatically. If so, set it to run on the 2.4GHz network only. This should get your plug back online and stop the frequent disconnections.
4. Remove the Plug from the Wyze App and Set it Up Again
Another way to resolve offline issues with your Wyze plug is to remove the plug from the app and add it again. This would mean setting up the plug afresh—just as you did when you just got it.
Here’s how to remove your Wyze plug from the Wyze app:
- Open the Wyze app and select the Plug from the Home tab.
- Now tap the Settings icon (the gear icon).
- At the bottom of the page, select Remove Device.
- Next, set up the plug again. Here’s a detailed guide on how to set up your Wyze plug via the Wyze app.
Your Wyze Plug should come back online after removing and re-adding it to the app.
Related: How to Get Your Wyze Plug to Connect to Wi-Fi — if it isn’t.
The troubleshooting tips shared in this post should help you get your Wyze plug back online—resolving the offline problems.
However, if none of the fixes helps, try contacting Wyze Customer support and report the issue. They might suggest some other helpful to help you get your plug back online.