If you’re on this page, my guess is you’re having trouble connecting your Enbrighten Smart Plug to Wi-Fi. If that guess was correct, then keep reading as this post contains tips to help you troubleshoot the issue.
But first, you want to ensure that your plug is plugged into a wall socket and has received power. If you’re sure your Smart Plug is on but still having Wi-Fi connection issues, try the following troubleshooting steps.
How to Troubleshoot Wi-Fi Connection Issues with Enbrighten Smart Plug
1. Ensure the Indicator Light on Your Plug Blinks Rapidly
Your device needs to be in pairing mode to connect to Wi-Fi. And the quick flashes from the LED indicator show the plug is in pairing mode—searching for a Wi-Fi network.
So if your plug isn’t blinking rapidly, it won’t connect to your home Wi-Fi as it’s not in set up mode yet. Check to see if the plug blinks rapidly. If not, press and hold the Power/Programming button until it starts blinking rapidly. This process will reset the Smart Plug and then put it in pairing mode.
Now return to the app and start the setup process all over again. You may close the app and then open it again before you begin the setup.
Did it work? Awesome! But if not, continue to the next step.
2. Turn on Bluetooth on Your Phone
The Enbrighten app uses Bluetooth to discover and transfer network information right to your smart plug. So if your plug isn’t connecting to Wi-Fi, switch on the Bluetooth on your mobile phone and try to connect again.
If this works for you, then go ahead and configure your device to your specifications.
Also, for Android devices, turning on the location on your phone helps your device find the Wi-Fi connection faster. So turn on your GPS location and also your Bluetooth connection, then try reconnecting to Wi-Fi to see if it solves the problem.
If everything looks good, but you’re still unable to connect to Wi-Fi, see the next troubleshooting step.
3. Confirm that Your Wi-Fi Network is set to a 2.4 GHz Band
Like most Wi-Fi Smart Plugs, the Enbrighten Smart Plug requires a 2.4 GHz Wi-Fi network; it does not support the 5 GHz network band.
If your router has a dual-band, chances are it’s set to run on a dual-band by default. What this means is, your router will automatically decide which network is best for connection based on the network speed—it automatically changes between 5GHz and 2.4GHz. And if it switches to the 5GHz band when you’re trying to connect your plug, the connection will surely fail.
So check Wi-Fi settings on your router and change the default settings to use the 2.4GHz network band only. Refer to your user’s manual for instructions on how to switch Wi-Fi network bands.
4. Check Wi-Fi Signal Strength
Weak Wi-Fi signal strength can also cause connection issues. So check to see that you have a strong Wi-Fi connection.
To check your Wi-Fi signal strength, open the Enbrighten Smart app and tap the ‘Test Wi-Fi Connection’ button. If low, consider moving your router closer to the plug to improve signal strength.
If you’re still having issues, follow the guide below to reset your Smart Plug.
How to Factory Reset Your Enbrighten Smart Plug
To Reset your Enbrighten Smart Plug, find the power button by the side of the plug and then press and hold it for a few seconds until the LED indicator starts to blink rapidly.
Now try to reconnect your Smart plug to Wi-Fi to see if it works.
Mostly, factory resetting the plug usually helps to fix any bug obstructing the connection process—assuming you ticked all the boxes in other troubleshooting steps.
But if the problem persists, consider replacing the device or contact the manufacturer for further help.
How do I connect my Enbrighten Smart Plug to the app?
To set up/connect your Enbrighten Smart Plug, download the Enbrighten app from Google Play Store or Apple App Store—depending on your device.
Next, create an account or sign in if you already have an existing Enbrighten account. Now follow the instructions on the screen to add your device to the app. You can watch the video below for a step-by-step guide on how to set your plug.
Enbrighten Smart Plug also works with the Smart Life App, so if you’re not sure how to set up the plug with the Enbrighten app, you can switch to the Smart Life App.
Does Enbrighten Smart Plug work with Alexa?
Yes. Enbrighten Smart Plug is compatible with Alexa, and you can set up the plug with Alexa by linking the app with Alexa. Follow the steps in the Alexa app to Link your Enbrighten app.
Does Enbrighten Smart Plug work with Google Home?
Yes. Enbrighten also works with Google Home for voice control. You can connect your Enbrighten app with Google Home by following the instructions in the Google Home app or tap “Support” in the Enbrighten app for instructions.
What app does Enbrighten Smart Plug use?
Enbrighten Smart Plug works with the Enbrighten app. You can also set up the plug with the Smart Life App—though Enbrighten (Jasco) recommends using their app to enjoy all functions.
As you can see, there could be several reasons behind the Wi-Fi connection issues you’re having with your Enbrighten Smart Plug. So ensure you try each troubleshooting step until the issue is resolved.