If you’re looking to factory reset your Sonoff Smart Plug but are not quite sure how to do it, this post is your go-to resource.
In the following paragraphs, I’ll show how to reset your Sonoff Smart Plug in seconds. Let’s get started.
Factory Resetting a Sonoff Smart Plug
Here are the steps to follow to factory reset your Sonoff Smart Plug:
- Ensure that the smart plug is plugged into a working outlet and has received power.
- Press and hold the ON/OFF button (power button) on the device for about 10 seconds.
- You’ll have to keep holding the power button until the indicator light on the plug blinks rapidly.
- The rapid blinking light shows that the device is reset and is now in pairing mode. You can set up the plug again.
And that’s all you need to do to reset your Sonoff Smart Plug.
When to Factory Reset Your Sonoff Smart Plug
You should factory reset your Sonoff Smart Plug if the device is malfunctioning or when you want to change your Wi-Fi network and other settings.
Factory Resetting a Sonoff Smart Plug usually helps to fix some connectivity issues and other malfunctions within the plug. However, there are other ways to troubleshoot a malfunctioning Sonoff Smart Plug. If your Sonoff Smart Plug is still not working properly after resetting it, keep reading to see other troubleshooting steps to try.
Troubleshoot Wi-Fi Connection Issues in a Sonoff Smart Plug
Here are some troubleshooting tips to help you get your Sonoff Smart Plug to connect to Wi-Fi:
Make Sure the Plug is in Pairing Mode
First off, if your Sonoff Smart Plug won’t connect to Wi-Fi, start your troubleshooting by checking that the plug is in pairing mode. When in pairing mode, the indicator light on the plug blinks rapidly.
If the indicator light isn’t blinking rapidly, the plug is not in pairing mode. Unplug it from the power outlet and plug it back in. It should enter pairing mode automatically (indicated by fast blinking light).
If it doesn’t enter pairing mode, reset the plug by long pressing the power button (for about 10 seconds) until the light flashes rapidly.
Now start the setup process to see if it connects to your Wi-Fi network.
Reboot Your Router
If the plug is still not connecting to your home Wi-Fi, the Wi-Fi network might be faulty. You can resolve issues with your Wi-Fi network by rebooting your router.
To reboot your router, unplug it from the power source, then wait for about 30 seconds. Next, plug it back into the power source. This will reboot your router, thus refreshing the connection.
If your Sonoff Smart Plug doesn’t connect after rebooting your router, continue to the next step.
Check Your Wi-Fi Band
Sonoff Smart Plugs only work with the 2.4GHz band. If your router has a dual-band, it might be operating on the 5GHz band—which is not supported by Sonoff Smart Plugs.
Check your Wi-Fi band and ensure it’s broadcasting on the 2.4GHz frequency. You can do this via your router’s admin web page—depending on the brand of your router. If you’re not sure how to do this, refer to your user manual or try googling it.
Move the Plug Closer to Your Router
If the problem persists, another fix to try is moving the plug closer to your router. As you probably know, the plug may receive weak Wi-Fi signals from your router if it’s too far from it.
Bringing the devices closer helps to strengthen your Wi-Fi signals for easy connection.
Use the eWeLink App
If you weren’t using the eWeLink App for the setup, this might be the reason for the connection issue. Sonoff Smart Plugs only works with the eWeLink App.
So, if you’ve been trying to set it up with another app (such as the Smart Life App), switch to the eWeLink App and start the setup process again.
Update the Plug’s Firmware and the App
If your Sonoff Smart Plug firmware version is outdated, it might cause some malfunctions during setup. And this might be the reason the device isn’t connecting to your home Wi-Fi network.
Check your Sonoff Smart Plug’s firmware (via the app) and update it—if they’re new updates.
More so, you may experience some malfunctions if the app is not up-to-date. Check your app store and ensure you’re running the current version of the eWeLink App.
Server Issues: Wait for Some Time
If you’ve tried all the troubleshooting steps above without success, you might just have to wait as it could be a global server issue from the app or Sonoff.
You can try checking some forums like Reddit to see if other users are facing the same issues. If so, it could be a general issue, so wait for the problem to be resolved. Then try to connect your plug to Wi-Fi again.
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If your Sonoff Smart Plug is not connecting to Wi-Fi, shows offline in the app, or keeps disconnecting, the troubleshooting tips above should help you fix these problems.
So that’s how to troubleshoot connectivity issues in a Sonoff Smart Plug.
To recap, if you’re having Wi-Fi connection issues with your Sonoff Smart Plug, first reset the plug and try to connect again. If that doesn’t help, reboot your router, change your Wi-Fi band to 2.4GHz and update your plug’s firmware and the app.